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attributes/any(a: a eq 'Product_Portfolio|VXI') and attributes/all(a: a ne 'Meta_Producttype|2') and attributes/all(a: a ne 'Meta_Refurbished|True')
Dear visitor,
We’ve recently changed our website to optimize your shopping experience.
This means that if you created a BlueParrott account before 23rd August, you will no longer be able to use the same credentials to log in and view your shopping details.
Please create a new account to continue accessing your Order History, etc., using the new login in the main menu.
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Returns and Cancellations

Find information about refund policy, warranty, order cancellation.

What is your refund policy?

The BlueParrott store offers a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact BlueParrott Support within this 30-day period and provide us with your order number.

You will be provided with a prepaid label for the return.

If you purchased from one of BlueParrott’s online marketplaces (eBay, Amazon, etc.), you will need to initiate the refund request from within your account on that marketplace portal.

If you purchased from one of our authorized retailers or partners, you will need to contact the point of purchase for a refund.

Note: If a refund is requested, payment will be returned to the original payment method used.

Can I make changes to my order?

Unfortunately, we cannot make amendments to existing orders. Once an order is placed, we can attempt to cancel if it still has not started the shipping process.

You may request your order to be cancelled yourself on the same day the order was placed by calling BlueParrott Support at 800-327-2230. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX. You can also look up your order here to view the shipping status of your order.

You may contact BlueParrott Support to initiate a return for refund if a cancellation is unsuccessful.

How do I request a refund?

To request a refund for product(s) purchased online, please contact BlueParrott Support. Be sure to include your Order Number when you contact us.

Note: If a refund is requested, payment will be returned to the original payment method used

How much warranty do you provide on your products?

All products purchased new come with a minimum limited 1-year warranty. Accessories are exempt from warranty.

Refurbished products have a 180-day warranty and are exempt from any extended warranties.

Click here to view the BlueParrott Warranty & Service Information.

How do I cancel my order?

You may request your order to be cancelled on the same day the order was placed by calling BlueParrott Support at 800-327-2230. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX. You can also look up your order here to view the shipping status of your order.

You may contact BlueParrott Support to initiate a return for refund if a cancellation is unsuccessful.

Can I cancel my order for an engraved product?

The right to cancel does not apply where bespoke or customized products are made specifically to your order.

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after receipt and processing of your returned product.