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Order Information

Find information about order status, payment methods, tax, and invoices here.

What is my order status?

You can view your order status by looking up your order.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed. 

What payment methods can I use?

We accept PayPal as well as Visa®, MasterCard®, Apple Pay®, Discover®, American Express®, Diner’s Club®, and JCB, as well as Wire Transfer and ATM cards if they are issued by one of these major credit card companies. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted, such as:

  • The card is expired
  • You have reached or exceeded your credit limit
  • You have exceeded your daily charge limit
  • Other technical problems beyond our control

If you have problems submitting your credit card payment, contact BlueParrott Support here for help.

When you contact our Support you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

Note: We cannot accept orders or payment information over the phone.

When will I be charged for my order?

You may be charged at different times in the fulfillment cycle depending on the payment method used.

If you used PayPal (Express), Apple Pay or Google Pay, you will be charged immediately upon placing your order.

If you used any of our other accepted payment methods, you will be charged either on the date of shipment, or a short period of time after your order has been placed (time frame varies by country), whichever comes first. This includes any preordered or backordered products. If your items are shipped separately you will be charged each time a product is shipped.

Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed.

How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "Globale/BlueParrot".

Can I order without a credit card?

Yes. In addition to credit cards we accept PayPal as well as Wire Transfer and ATM cards if they are issued by one of the major credit card companies (Visa®, MasterCard®, Discover®, American Express®, Diner’s Club® or JCB).

Note: If a refund is requested, payment will be returned to the original payment method used.

Do I have to pay sales tax ?

Sales tax in all regions is included within the price – apart customers from the U.S.A, where tax is displayed on a separate line item at the checkout page. If you or your organisation qualifies for tax exemption, we recommend you speak to your local BlueParrott sales representative or account manager.

How do I get a copy of my invoice?

After your order is submitted, you will receive an order confirmation email from the BlueParrott (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX

You can also print a copy of your invoice from the Order History page. Click here to look up your order and print a copy of your invoice.

My cart shows items that I no longer want. How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. To remove unwanted items from your cart, simply click Remove.

You can also click here to reset your shopping cart contents and start a new order.

How will you know where and how to send my physical product?

A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.