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We are happy to help!

You can use the form below to contact customer service for all store related questions.

Do you have an existing order with us?

Required

What payment methods can I use?

We accept PayPal as well as Visa®, MasterCard®, Apple Pay®, Discover®, American Express®, Diner’s Club®, and JCB, as well as Wire Transfer and ATM cards if they are issued by one of these major credit card companies.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Do I have to pay sales tax?

Sales tax in all regions is included within the price – apart customers from the U.S.A, where tax is displayed on a separate line item at the checkout page. If you or your organisation qualifies for tax exemption, we recommend you speak to your local BlueParrott sales representative or account manager.

How do I get a copy of my invoice?

After your order is submitted, you will receive an order confirmation email from the BlueParrott (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX

You can also print a copy of your invoice from the Order History page. Click here to look up your order and print a copy of your invoice.

How do I cancel my order?

You may request your order to be cancelled on the same day the order was placed by calling BlueParrott Support at 800-327-2230. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX. You can also look up your order here to view the shipping status of your order.

You may contact BlueParrott Support to initiate a return for refund if a cancellation is unsuccessful.

Can I make changes to my order?

Unfortunately, we cannot make amendments to existing orders. Once an order is placed, we can attempt to cancel if it still has not started the shipping process.

You may request your order to be cancelled yourself on the same day the order was placed by calling BlueParrott Support at 800-327-2230. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the BlueParrott (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. You can also look up your order here to view the shipping status of your order. You may contact BlueParrott Support to initiate a return for refund if a cancellation is unsuccessful.

How do I get my tracking number?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX. This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the tracking number.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Can I change my shipping address?

To request a change of your shipping address, you may contact BlueParrott Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

How will you know when and where to send my physical product?

A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

What is my order status?

After your order is submitted, you will receive an order confirmation email from the BlueParrott (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX

New Purchase Order and Preorders:

For purchase orders and preorders, click here to view your order status.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

When will I be charged for my order?

You may be charged at different times in the fulfillment cycle depending on the payment method used.

If you used Paypal (Express), ApplePay or GooglePay, you will be charged immediately upon placing your order.

If you used any of our other accepted payment methods, you will not be charged until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be charged each time a product is shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

What is your refund policy?

The BlueParrott store offers a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact BlueParrott Support within this 30-day period and provide us with your order number.

Cost of return shipping will be at your expense. Be sure to use a traceable carrier and retain the shipping receipt and/or proof of posting in case you need to claim a lost parcel.

If you purchased from one of BlueParrott ’s online marketplaces (eBay, Amazon, etc.), you will need to initiate the refund request from within your account on that marketplace portal.

If you purchased from one of our authorized retailers or partners, you will need to contact the point of purchase for a refund.

Note: If a refund is requested, payment will be returned to the original payment method used.

How do I request a refund?

To request a refund for product(s) purchased online, please contact BlueParrott Support. Be sure to include your Order Number when you contact us.

Note: If a refund is requested, payment will be returned to the original payment method used

Can I return an engraved product for a refund?

Custom engraved BlueParrott products cannot be returned or refunded.

Has my order shipped?

When your order ships, you will receive a shipment confirmation email from the BlueParrott (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the shipping status.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

When will my order ship?

All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.

If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.

Note: If you ordered multiple items and some of them are out of stock, you may receive multiple shipments as the items return to stock. In the case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

How do I get my tracking number?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX. This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the tracking number.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Can I change my shipping address?

To request a change of your shipping address, you may contact BlueParrott Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

How will you know when and where to send my physical product?

A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

Do you ship to my country?

Yes, we ship to United States (including AK, HI, PR). Please note, we cannot ship to PO boxes.

How do I get support for my order?

For assistance with your BlueParrott Store order, please contact BlueParrott Support using the information below:

Monday – Friday, 8 am - 6 pm EDT

Phone: 1-800-327-2230

E-mail us

Click here to access your Order History including tracking number details for your order.

How do I get support for my product?

Go to BlueParrott Support and select your product to find support content or contact us.

Where can I purchase accessories for my BlueParrott device?

Click here to find accessories for your BlueParrott device.