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Frequently Asked Questions

General Bluetooth FAQs

How do I know if your headset will work with my phone?

Our Bluetooth headsets are designed to, and meet the Bluetooth standard. If your phone is relatively recent and has Bluetooth capability, it should work with our headsets. Bluetooth is a backwards-compatible standard, which means that the Bluetooth version in the controlling device (cell phone) should be as high as, or higher than the Bluetooth version in the headset for it to function as expected.

What version of Bluetooth does my headset use?

B350-XT: Bluetooth 4.0; B250-XT+ (Plus): Bluetooth 2.1+EDR; VoxStar: Bluetooth 2.1+EDR; Xpressway II: Bluetooth 2.1+EDR; Xpress: Bluetooth 2.1+EDR; B250-XT: Bluetooth 2.0

My phone says it has Bluetooth version 4.0. Do I need a headset that has the same version of Bluetooth?

No. Bluetooth is a backwards-compatible standard, which means that the Bluetooth version in the controlling device (cell phone) should be as high as, or higher than the Bluetooth version in the headset for it to function as expected.

Can I use my headset with my computer or tablet?

Yes. If you have an Android or Apple tablet and it supports Bluetooth, your headset should work with it. Pairing is similar to an Android or Apple cell phone. For computers (Windows or Mac OS), VXi has a USB Bluetooth adapter, the BT2, that is specifically designed to connect your headset with your computer. If your computer has built-in Bluetooth, or you already have an adapter from another manufacturer, the headset may work, but you may need to make sure the adapter drivers are up to date. This can often be helped by installing the WIDCOMM software from Broadcom. This is not required if you have the BT2 Adapter.

Can I disable the voice prompts on my headset?

No. At this time it is not possible to disable the voice prompts.

I have lost my receipt, how can I tell if my headset is still under warranty?

All of our Bluetooth headsets have a one year warranty from the date of purchase when purchased new. If no receipt is available, we can verify the warranty using the date code and serial number on the unit. See our Warranties & Returns page or contact Technical Support for more assistance

I don't see an answer that relates to my question/issue, what do I do?

Bluetooth Pairing FAQs

Can I pair my headset with more than one phone?

Yes. All of our headsets currently produced can remember being paired with up to eight (8) different devices.

What is the pass code or PIN for pairing my headset?

If prompted during pairing, the pass code or PIN is "0000" (four zeroes)

What is the process to pair my headset?

The process differs between phones, but follows a generally similar sequence. First place the headset in pairing mode, then tell the phone to search or add a new bluetooth device. Once it finds your headset, you will need to select it on your phone to tell the phone to pair with it. If the phone asks for a passcode, it will be "0000".  For phone-specific pairing information, contact your cell phone manufacturer.

How do I put my B250-XT (or Xpressway) into pairing mode?

Start with the headset turned off. Press and hold the MFB and do not let go until you hear a total of 6 rising tones. First you will hear a two note tone as it turns on, keep holding MFB, then you will hear the four note tone. Once in paring mode, the LEDs will be flashing red and blue. 

How do I put my B250-XT+ (PLUS) into pairing mode?

Start with the headset turned off. Press and hold the MFB and do not let go until you hear the voice prompt "Discovering". You will hear the prompt "Power On" as it turns on, then "Discovering". Once in paring mode, the LEDs will be flashing red and blue.

How do I put my headset into pairing mode? (Xpressway II, VoxStar, Xpress)

Start with the headset turned off. Press and hold the MFB and do not let go until you hear the voice prompt "Discovering". You will hear the prompt "Power On" as it turns on, then "Discovering". Once in paring mode, the LEDs will be flashing blue very fast.

What is Multipoint Mode?

Multipoint Mode enables your headset to be paired with, and connected to, two devices at the same time. It will monitor them both, and automatically switch to the active device when a call is received. If you have a B350-XT, Multipoint Mode is enabled by default. You will need to enable MultiPoint Mode yourself if you have a B250-XT+, VoxStar, Xpressway II, or Xpress headset.

How do I put my headset in multipoint mode? (B250-XT+ (PLUS), Xpressway II, Xpress)

Make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and then release all three buttons at the same time. If successful, you will hear a rising four note "fanfare" tone. Turn the headset off. When you restart your devices and then the headset, you should hear it connect to each device in turn.

How do I put my headset in proximity (pairing) mode (B250-XT+(PLUS), Xpressway II, Xpress)?

Make sure the headset is powered on. Hold the MFB down, and quickly press the Volume Down button. You should hear the voice prompt "Discovering" and the LEDs will be flashing red and blue (B250-XT+(PLUS)), or blue fast (VoxStar, Xpressway II, Xpress).

Is there an order that my devices will connect to my headset in multipoint mode?

When in multipoint mode, the device last seen by the headset will be the primary device.

How do I disable the multi-point mode on my headset?

To disable multipoint mode, first make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and hold all three buttons at the same time for 5-6 seconds. If successful, you will hear a descending four note "fanfare" tone. The headset will now be in singlepoint mode, and only connect to one device at a time.

What is proximity pairing?

Proximity pairing enables the headset to find and pair with the closest "discoverable" phone. The headset is the device that initiates the pairing activity, rather than the phone.

My phone will not pair with my headset.

If the headset is in pairing mode, but the phone does not find it, please try the following suggestions:

  • Clear the headset’s pairing memory.
  • Disable wifi.
  • Remove all previous Bluetooth devices paired to your phone.
  • Turn off Bluetooth on your phone, and then turn Bluetooth back on. This re-initializes the Bluetooth stack.
  • Perform a soft reset on your phone. Please check your phone's user manual on how to perform this. Soft reset is similar to rebooting a computer. This clears any memory corruption in smartphones.
  • If the issue persists, try to pair the headset using a different phone. This is to confirm that a different phone will find and pair with the headset.

How do I clear the pairing memory in my headset?

To clear the pairing memory, turn the headset on, then press and hold the Vol+ and Vol- buttons together for 6 - 10 seconds, until you hear two low tones in the receiver.

Bluetooth Use FAQs

How do I know if my headset is connected to my device?

If your headset is connected, the LED on the MFB should be flashing blue slowly. In addition, most devices will usually display some sort of icon to show connection.

My headset has a slow flashing red LED, what does that mean?

A slow flashing red LED while the headset is connected to your phone indicates the battery is low and the headset should be charged. (You should also hear a low battery alert) Steady red flashing every second on the B350-XT, B250-XT+ and B250-XT indicates the headset is not connected to a device.

How do I turn off the lights on my headset?

To disable the lights, quickly press and release the Vol+ and Vol- buttons at the same time. Do not hold them in for more than a second, otherwise the headset may reset.

How do I perform a power reset?

To reset the headset, plug it into the charger. This will force it to shut off and reset.

How do I know if I have a low battery on my headset?

If the battery is low, the MFB LED will slowly flash red and a repeating warning tone (B250-XT) or voice prompt "Battery Low" (B350-XT, B250-XT+, VoxStar, Xpressway II, Xpress) will be heard in the receiver.

Can I use my headset when it is charging?

Yes, but if it is on when you plug it in, it will reset (shut off) and will need to be restarted.

Can I listen to music over the headset?

The B350-XT, B250-XT+, VoxStar, Xpress, and Xpressway II all support the A2DP profile, which devices use to stream music. The B250-XT does not support this.

I cannot hear anything in my headset

The B250XT+, VoxStar, Xpressway II and Xpress should all have a Power On/Off voice prompt when holding down the MFB button. For the B250XT you should hear two rising or descending  tones to power on/off when holding down the MFB button. 

Note:If you hear no tones or voice prompts- You will need to obtain an RA# for a replacement unit

People cannot hear me on a call, but I can hear them

Try clearing the headset's bluetooth memory and reset steps, then try to repair the headset to the phone. If the issue continues and does not appear to be phone related, contact Technical Support.

I cannot hear people on a call, but they can hear me

Restart your headset. The B350-XT, B250XT+, VoxStar, Xpressway II, and Xpress should all have a Power On/Off voice prompt when holding down the MFB button. For the B250XT you should hear two rising or descending  tones to power on/off when holding down the MFB button. If you hear no tones or voice prompts, contact Technical Support.

I hear crackling or static in my headset.

This could be caused by a number of things, such as a poor cellular connection, radio frequency interference, low battery or a hardware issue. Contact Technical Support for more assistance.

Bluetooth Accessories FAQs

I need replacement accessories for my headset, where can I get them?

Accessories are usually available from the retailer where you purchased your headset. If the physical retailer does not carry them, try their online store. If you still need assistance, our Technical Support Team (800-742-8588) will be able to guide you.

Can I purchase a replacement battery for my headset?

The batteries in our headsets currently in production are not intended to be user replaceable. They all use lithium-ion type batteries, which are designed to have an extended service life of several years. If you think your headset is experiencing power related issues, it may be something other than the battery. Our older, legacy model headsets (B100, B150, B250) used different battery technology. If you have an older model, that battery may be replaceable. Contact our Technical Support Team (800-742-8588) for more assistance.

Software

I forgot my User ID on the BlueParrot MySay application

Your User ID should be your email address.

I forgot my password for the BlueParrot MySay application

You can request a password reset from the login screen in the application. It will email you a web link to reset your password. Once reset, you will be able to log back in.